Designed to provide an insight into writing short and concise business cases such as bidding for more resources and proposing changes in service.

Learning outcomes:

• Understanding strategy and its relation to Business Cases.
• Structure and put together a Business Case.
• Consider the elements for an option appraisal.
• Identify the role of stakeholder and how to work with them effectively.

This one day course for a maximum of 20 people, examines the Business Case primarily within an NHS context. However, it is equally useful for non-NHS people who want to gain a greater understanding of what is required in developing Business Cases, option appraisal and successfully managing projects. The programme includes working through a useful template to help shape and guide the construction of the Business Case. The facilitator has over 29 year’s experience of the NHS and as a previous
successful Chief Executive will provide personal observations and insights into both securing and delivering effective Business Cases.

Workshop Lead:	Zac Arif – Director, The Access Partnership
Location:	11th May 2009, Birmingham 19th May 2009, Manchester 2nd June 2009, London

To book please click on this link: www.centrevents.co.uk/bookingform.aspx

A 10% discount is available for participants booking places two or more workshops in the series

A one day workshop aimed at new managers, deputy managers and clinicians who use and need access to data and information.

Learning outcomes:

• Identify how to make data work, setting
  and identifying targets (special focus on
  understanding and sustaining 18 Week
  pathways and the impact on services).
• Define data collection requirements and interpret the information so that it is meaningful and useful.
• Monitor the impact of local decisions.
• Making decisions – agreeing actions
• Monitoring the impact – making a difference
• Make a difference to the way services are provided.

This one day course for a maximum of 20 people is a practical hands on approach to gain an insight into the use of data in helping to meet national and local service objectives. It will enable delegates to develop a better understanding of the value and use of information in effective decision making and
will provide valuable insights into how information can be used to make a real difference to the way services are delivered to help meet the needs of the local population.

Workshop Leads:	Dr Elizabeth Roberts, Associate, The Access Partnership Zac Arif – Director, The Access Partnership
Location:	20th May 2009, Manchester 4th June 2009, Birmingham

To book please click on this link: www.centrevents.co.uk/bookingform.aspx

A 10% discount is available for participants booking places two or more workshops in the series

A one day course for all those who need to know how to write clear and easy to read text.

Learning outcomes:

• Understand the difference between writing for print and the web.
• Spot errors in text.
• Structure reports and create report outlines.

This one day course for a maximum of 20 people will introduce writing styles; discuss using different styles for different audiences, and the difference between writing for print and the web. It will provide you with simple guidelines for writing clearly, and for proofing and editing other people’s text. The afternoon session will look at practical projects – writing reports and writing for websites, and will
include examples of good and bad writing, exercises, and time for questions. Though this course focuses on writing reports and writing for the web, it will cover skills useful in all types of writing.

Location:

13th May 2009, London 16th June 2009, Birmingham

To book please click on this link: www.centrevents.co.uk/bookingform.aspx

A 10% discount is available for participants booking places two or more workshops in the series.

A one day course for those wishing to present themselves more confidently in the workplace.

Learning outcomes:

• Identify assertive beliefs and behaviour in themselves and others
• Identify barriers to confident communication.
• Use different strategies for communicating confidently.
• Present themselves more confidently.

This one day course for a maximum of 20 people does not dictate one way of behaving or being but allows delegates to enhance their own personal style by discovering and practising different ways of behaving and communicating. Additionally delegates are encouraged to identify their own barriers to
confident behaviour within the workplace and strategies that can be developed to overcome them. This will include examining what are assertive beliefs and behaviour, what makes confident behaviour, using positive non-verbal communication, different styles of language and how to stand tall and effectively say ‘no’.

Location:

7th July 2009, Manchester 10th September 2009, London

This one day course is for beginners or those wishing to further develop their presentation skills.

Learning outcomes:

• Plan a short presentation.
• Design a presentation to appeal to different learning styles.
• Present to a group.

This one day course for a maximum of 20 people takes learners through the presentation cycle from planning to more detailed design to actually presenting to a group of their peers. The day aims to build
confidence in presenting and to enable learners to develop engaging and effective presentations for the workplace to enhance meetings and support others learning. The content also includes dealing with
nerves, developing your own style, matching audience expectations, creating your own resources and working with groups and individuals.

Location:

8th July 2009, Manchester 16th September 2009, London

This one day course is for all those who wish to think more creatively to solve problems in the workplace.

Learning outcomes:

• List different strategies for thinking differently and creatively.
• Identify expressions of creativity in their own life.
• Create an action plan for going back to the workplace.

This one day course for a maximum of 20 people is designed for all those who want to develop new ways of thinking and performing creatively in the workplace. This course identifies barriers to creativity and encourages learners to embrace and nurture their creativity. The difference between artistic flare and creativity is clearly defined and there are many non threatening opportunities to solve
problems and try different strategies. The course also includes what creativity means, getting out of a rut and practical applications for the work environment.

Location:

23rd June 2009, Birmingham 14th July 2009, London

A one day course for those wishing to work more effectively with and through change in the workplace.

Learning outcomes:

• Identify possible reactions to change and their potential impact on people and processes.
• List a range of strategies to help work through change to a positive outcome.
• Identify new opportunities that may result from change.

This one day course for a maximum of 20 delegates aims to raise awareness of the importance of managing change effectively to promote positive outcomes for both individuals and organisations. There is a focus on identifying reactions to change and their potential consequences and also the different communication methods needed to assist in the change process. The day will also include
key techniques to successfully implement change, the impact of denial in supporting change and the importance of maintaining the momentum.

Location:

15th May 2009, London 25th June 2009, Birmingham

This one day course is designed to enable learners to employ their marketing efforts effectively and
efficiently and further develop their service.

Learning outcomes:

• State the different aspects of the marketing mix and apply them to their work environment.
• Consider the pro’s and con’s of different types of marketing communications and how they might be most effective.
• Identify different styles of language and their use in marketing communications.

This one day course for a maximum of 20 people aims to develop an understanding of marketing and its many applications within the healthcare sector. The course includes internal and external marketing and also the importance of marketing and sound management for sustainable and efficient organisations. The day also includes raising an awareness of market research and its uses, effective targeting of potential service users and gives practical examples and ideas about promotion.

Location:

1st July 2009, London 24th September 2009, Manchester