Access Partnership » Access Programme

Csaba Barody, Head of Podiatry Services, City and Hackney PCT

admin — Wed, 19 Nov 2008 14:24:35 +0000

“The Access Partnership changed the way we think and as a result we now have an accessible, patient focussed service with low waits.”

Fiona Jackson, Head of Children and Families/Allied Health Professionals Barnet PCT

admin — Wed, 19 Nov 2008 14:21:36 +0000

“The Access Partnership helped us to do what we thought was the impossible in that we reduced waiting times dramatically with no additional resources. Zac and his team changed the mind set of staff so that we were able to question historical ways of managing the service. Once service improvement started it became a snowballing effect as we all took ownership of the improvements and reduction in waiting times.”

Kath Smalley, Head of Speech and Language Therapy, Blackburn with Darwen PCT

admin — Wed, 19 Nov 2008 14:20:35 +0000

“The Access Partnership’s role as ‘critical friend’ was invaluable in helping us to analyse the existing service and develop a focussed and systematic approach to the redesign. They empowered us to lead and drive the process ourselves, so that the end result belonged to us”’

Karen Middleton, Chief Health Professions Officer – Department of Health

admin — Wed, 19 Nov 2008 14:03:17 +0000

“I’ve been impressed by how The Access Partnership works with teams to transform services for patients in a supportive yet challenging way, without the assumption that it will cost more money.”

Myra Lockhart, Voice Disorders Lead

admin — Fri, 06 Jun 2008 16:20:27 +0000

When I look back at how we described the Adult Service at the beginning of the Service Review, it is barely recognisable as the same Service we now work within, such is the impact of Service Redesign. Then we were a fragmented service. Now we are working towards a whole service approach and have made great gains – but with challenges still to overcome. Would we go back to our previous way of working? Absolutely not!

Myra Lockhart – Voice Disorders Lead

admin — Fri, 06 Jun 2008 15:33:01 +0000

“Leaders emerged and took responsibilities for aspects of work. Teamwork was established across previous geographical boundaries and Lanarkshire-wide planning became the norm. SLTs who had never previously thought of the management perspective in service delivery, now began to consider the implications and impact of proposed changes and the resources required to achieved the goals.”

Access Programme

admin — Fri, 16 May 2008 15:28:51 +0000

The Access Programme is an interactive and facilitated approach which helps clinical teams to find practical ways of improving access to services. To date it has been very successful in helping many organisations to take a fresh look at the way they provide services by working closely with clinicians and other support staff in making changes through a process of Review, Analysis and Re-design.

The broad stages of work involve the following steps.